Ordering

Personalisation

Our personalised items offer a unique way to mark a special occasion. Each item is bespoke and hand made to order. You can personalise with a name or word of your choice.
We will carry out your personalisation instructions to the letter, so please check your spelling carefully.

Mistakes or alterations

Should you change your mind about your choice of design, personalisation or colour of frame please e-mail emma@sweetiemice.com within 24 hours of placing your order, detailing the change you require.

We reserve the right to charge you for any extra costs arising from changes you make to the delivery address after you submit an order.

Delivery

Due to the their fragile nature each frame is individually wrapped in tissue paper and protective bubble wrap. Then shipped in a high strength double-walled high quality cardboard box.

We aim to dispatch orders within 5 to 10 days from date of order. However if it is particularly urgent, please email us at emma@sweetiemice.com and let us know before placing your order. We will do our best to get your item to you as quickly as possible.

During very busy times i.e. Christmas, orders may take slightly longer (up to 14 days) to be dispatched. If this is the case we will e-mail you to let you know and will do our upmost to get your item to you as soon as possible.

To process your order we will require your name, email address, phone and address details. We may, unless you say otherwise, provide the courier with your contact phone number in case they need to reach you to arrange the delivery of your order. The details you give will be used solely to process your order and will not be distributed to any other party.

(UK & IOM)

For the UK & IMO deliveries we use a courier service. Delivery should take 3-5 days from dispatch, however outlying areas such as the Highlands & Islands of Scotland, the IOM & IOW may take slightly longer. Please allow 7 working days from the date of dispatch before querying a delivery. We will notify you by email when your order is dispatched.

Delivery (Channel Islands & ROI)

Delivery to Channel Islands and Ireland takes 3 - 5 days from dispatch.

Delivery Rates
1 Frame
2 Frames
3 Frames
UK
Standard
Signed For     
£4.00
£6.99
£9.50
£10.50
£10.99
£11.99
Remote Areas
Postcodes HS, ZW
Standard
Signed For
£7.99
£8.99
£11.50
£12.50
£12.99
£13.99
Channel Islands
Standard
Signed For
£7.99
£8.99
£14.50
£15.50
£16.50
£17.50
Isle of Man
Standard
Signed For
£7.99
£8.99
£11.50
£12.50
£12.99
£13.99
Ireland
Standard

£10.00
£15.50
-
£26.50
-
£28.50

We will do our best to ensure your items reach you as quickly as possible. Please note that delivery timescales identified are estimates only. We will endeavour to deliver within these timescales, but they are non-binding. Sweetiemice cannot be held responsible for any late, lost or unforeseeable event caused by a delivery date not being met.

Sweetiemice reserve the right to charge for any additional costs arising from changes you make to the delivery address after submitting an order.

Questions and Contact Information

Hopefully we have answered any questions you may have but If you have any queries, feedback or complaints please email emma@sweetiemice.com.

For information on Refunds, Returns and Exchanges, please see our Refund Policy.